Shipping policy
1. Shipping Locations
We proudly ship to locations within the United States and internationally. If you’re located outside our standard shipping areas, please contact us to discuss potential shipping options.
2. Processing Time
All orders are processed within 1-3 business days. Please note that during peak seasons or sale periods, processing times might be slightly longer. We strive to ship your order as quickly as possible and will keep you updated if there are any delays.
3. Shipping Methods and Rates
We offer a range of shipping options to suit your needs:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
Shipping costs are calculated at checkout based on your location and the weight of your package.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online and get updates on its progress.
5. Shipping Addresses
Please ensure that your shipping address is correct at checkout. We are not responsible for any delays or lost packages due to incorrect or incomplete address information.
6. International Shipping
For international orders, please be aware that customs duties, taxes, and other fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fees.
7. Shipping Issues
If your package is lost or damaged in transit, please contact us within 7 days of the estimated delivery date. We will assist in resolving the issue with the carrier or offer a replacement or refund as appropriate.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our return policy page. If you have any questions regarding returns for shipped items, don’t hesitate to reach out to our customer service team.
9. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please contact us at: esotericavintage@gmail.com.